Refund Policy

Bitcoin Payments Are Non-Refundable

Bitcoin payments are strictly non-refundable, and users must understand this policy before completing a transaction. Unlike credit card payments or bank transfers, Bitcoin transactions cannot be reversed once they are processed. This is a fundamental feature of the Bitcoin network and not something controlled by our service. For this reason, we strongly encourage all customers to reach out to our customer support team via the live chat option on our website before assuming a refund is possible. Our support agents are available to help resolve technical issues, clarify concerns, and provide guidance with account-related matters. However, customers should not expect any form of reimbursement once a Bitcoin payment has been made. Refunds will not be issued under any circumstances, regardless of the situation.

Special Terms for Users in Israel and Account Conduct

Clients located in Israel are not supported and are not eligible for refunds due to persistent technical issues with local internet service providers (ISPs). If you are based in Israel and decide to sign up, you do so entirely at your own risk. You assume full responsibility for any service-related problems, including buffering or streaming difficulties, and you agree not to contact customer support for assistance or compensation related to these issues. Violation of this policy may result in the immediate termination of your account without prior warning or refund. Furthermore, our platform maintains a zero-tolerance policy for misuse, threats, or verbal abuse directed at our support representatives. We reserve the right to cancel any user’s account if they misuse the service or act inappropriately toward our staff. No refunds will be granted in such cases. These measures are in place to protect the integrity of our service and ensure respectful communication. Before proceeding with a Bitcoin payment, please carefully consider and accept these terms. If you have any doubts, we urge you to contact our team through live chat for clarification. By completing a Bitcoin transaction, you acknowledge and accept that all payments are final, and you agree to abide by the terms outlined above. Be responsible, respectful, and informed when using our service.